Refund policy

We offer a 15-day change-of-mind return policy, meaning you have 15 days after receiving your item to request a return.

To be eligible, your item must be unused, in its original condition and packaging, with tags and proof of purchase.

To request a return, contact us at support@isluga.com.au. If your return is accepted, we will provide instructions on how and where to send your item. Returns sent without prior approval may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damages and Issues

If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can assess the issue and provide an appropriate solution.

Your rights under the Australian Consumer Law are not limited by this 15-day change-of-mind return period.

Exceptions

We do not accept change-of-mind returns for used, worn, washed or damaged items, gift cards, or items marked as final sale.

These exclusions do not affect your rights under the Australian Consumer Law.

Exchanges

For exchanges, please return the original item and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@isluga.com.au.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.